Phase 01 of 05
Initial audit
We inventory platform, plugins, hosting, backups, and security, and flag the risks.
a written health report
Website Maintenance & Support
The unglamorous work that keeps sites alive
Updates, backups, security patching, and someone to call when something breaks, so your website doesn't quietly decay between projects.
Care plans from $99/monthSee pricing
Why it matters
Neglect is gradual, then sudden
Nothing appears to go wrong for months. Plugins drift out of date, a certificate lapses, backups silently stop running. Then one update fails and the site is down on the day you least want it to be.
Maintenance is unexciting precisely because it's working. The goal is that you rarely have to think about your website at all.
Core, theme & plugin updates
Tested on staging before they touch the live site.
Offsite backups
Taken on a schedule and, crucially, restore-tested.
Security hardening & monitoring
Sensible configuration, not just a plugin.
Uptime & error monitoring
We usually know before you do.
Small content & fix requests
The ten-minute jobs that otherwise wait months.
Periodic health reports
Plain-English, including when nothing needed doing.
Our approach
Proactive, not reactive
Most "maintenance" is really just waiting for something to break. The difference shows up on the bad day.
| Waiting for it to break | How we work | |
|---|---|---|
| Updates | Deferred — applied late, all at once, on the live site. | Scheduled — applied regularly, tested on staging first. |
| Backups | Assumed — nobody has tried restoring one. | Verified — restores are actually tested. |
| Finding problems | Reactive — a customer emails to say the site is down. | Monitored — we are alerted, often before anyone notices. |
| Security | After the fact — patched once something has happened. | Up front — hardened first, patched on a schedule. |
| Small changes | Queued — held until they justify a whole project. | Included — handled within the plan as they come up. |
| Cost shape | Unpredictable — emergencies are expensive. | Predictable — a monthly figure, with fewer emergencies. |
Plans are scoped to your site rather than sold in fixed tiers: a small brochure site and a busy store need genuinely different attention.
Process
How support works month to month
Phase 02 of 05
Stabilize
Urgent things first. Lapsed certificates, failed backups, overdue patches.
a stabilized baseline
Phase 03 of 05
Instrument
Uptime and error monitoring configured so problems surface as alerts rather than complaints.
monitoring in place
Phase 04 of 05
Routine cycle
Updates staged and applied, backups verified, and small requests handled.
a predictable rhythm
Phase 05 of 05
Report
What was done, what we're watching, and what we'd recommend next.
a plain-English summary
Who it's for
A good fit if any of this sounds familiar
Nobody knows when it was last updated
We audit the current state and get you back to a known, safe baseline.
Your developer has moved on
We pick up undocumented sites regularly. First step is always working out what's there.
Small fixes wait months
A plan makes the ten-minute jobs routine instead of something that needs a quote.
You have no in-house technical cover
We become the number to call, without you hiring for it.
FAQ
Maintenance questions
Yes, and it's a large part of this service. We start with an audit, because taking on a site without understanding it helps nobody. Occasionally that audit concludes the site needs work before a plan makes sense. We'll say so rather than quietly signing you up.
It depends on the size of the site, the platform, and how much hands-on time you want included. We scope it after the audit and quote a fixed monthly figure, no tiers designed to push you upward.
Not by default. We'd rather you own the hosting account directly. We'll advise on a suitable host, help you set it up, and manage the site on it.
Monitoring alerts us, we investigate, and we keep you informed in plain language while we work. Response expectations are agreed in writing up front so there's no ambiguity when it matters.
Yes. You keep the hosting, the accounts, and the site. We hand over documentation of everything we've been doing so whoever takes over isn't starting blind.
Looking for something else?
Maintenance is one part of what we do
We also build custom sites, WordPress platforms, and WooCommerce stores, plus redesigns, SEO, UI/UX, AI automation, and IT consulting.
See all servicesStart with a health check
We'll audit your site and tell you what actually needs attention — before discussing whether a plan makes sense.